Using Gefen, Karahann and Straub’s (2003) integrated website response model as a theoretical foundation, this research investigate the relationships between three dimensions of trust (consumers’ beliefs about the e-vendor’s integrity, benevolence and competence) and two key constructs from technology acceptance models (perceived ease of use and perceived usefulness of commercial websites) to explain online consumers’ intentions to engage in a business relationship with the e-vendor. The empirical results show the superiority of the tri-dimensional trust model over the one-dimensional one.
His research has appeared in Information Systems Research, MIS Quarterly, Journal of the AIS, Journal of the Academy of Marketing Science, Communications of the ACM, Decision Sciences, and others.
His work has been cited over 400 times according to the Institute of Scientific Information and over 1,300 times according to Google Scholar. Pavlou won many Best Paper awards for his research, including the Information Systems Research Best Paper award in 2007, the 2006 IS Publication of the Year award, the Top 5 Papers award in Decision Sciences in 2006, the Runner-Up to the Best Paper award of the 2005 Academy of Management Conference, the Best Doctoral Dissertation award of the 2004 International Conference on Information Systems (ICIS), the Best Interactive Paper award of the 2002 Academy of Management Conference, and the Best Student Paper award of the 2001 Academy of Management Conference (OCIS Division).
He received his Ph D in Information Systems from Griffith University researching in the area of E-government adoption.
E-mail: [email protected] E-government has been considered as one approach for changing the face of government in the eyes of the citizenry. “Measuring Social Factors in E-government Adoption in the Hashemite Kingdom of Jordan,” International Journal of Digit Society (IJDS), 1 (2), pp.163-172.
This study attempts to synthesize previous empirical findings regarding antecedents and consequents of trust in e-commerce. 70 empirical studies have been identified, and 262 effect sizes are collected and meta-analyzed.
Implications for future research are also discussed. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses, Journal of Marketing, 54(2), 69-82. Decisions 2.0: The power of collective intelligence. He also won several Best Reviewer awards, including the 2003 MIS Quarterly Reviewer of the Year award and the Best Reviewer award of the 2005 Academy of Management Conference.He sits on the editorial boards of MIS Quarterly, Journal of the AIS, International Journal of Economic Commerce, Electronic Commerce Research and Applications, and DATABASE.Over the past decade, there have been significant advances in understanding the antecedents and consequences of online trust in electronic commerce and online marketplaces. Impact of explanations on trust in and adoption of online recommendation agents.